FAQ

FAQs – The Simple Wellness Project
Your questions, answered - with clarity and care.

Q: What is The Simple Wellness Project?
A: We’re a wellness brand built for real life. Our mission is to simplify your routines and elevate your habits through thoughtfully-designed tools like planners, totes, crewnecks, hoodies, stickers, and digital products; so you can show up fully and create your future with intention.

Q: How do I place an order?
A: Easy. Browse the shop, add your favourites to cart, and complete your purchase through our secure checkout. Questions? We’re always here to help.

Q: What are your shipping options?
A: We offer standard shipping on all physical products. Shipping rates will be displayed at checkout based on your location. Standard shipping time varies by location, within Canada we estimate 5-7 business days. 

Q: I need support with my order, how do I reach you?
A: Email us anytime at [email protected] or use the contact form on our Contact page. We’re here to make sure you feel supported, start to finish.

Q: What social media platform do you use?
A: We like to take care of ourselves too and for us it looks like limiting our social media usage, so we are currently limited to Instagram: @thesimplewellnessproject. 

Q: What’s your return/exchange policy?A:
• All sale items and discounted purchases are final sale.
• Digital products are final sale and non-refundable.
• If you’re not in love with your regular priced item, you can request a return within 3 business days of delivery. You’ll be responsible for return shipping, and a 50% restocking fee will apply.

We are a small business, and each order is made with love; thank you for understanding!